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Market Access Strategic Execution Consultant

Intentional Focus

Intentional Focus

Hold a magnifying glass between the sun and a tinder. You’ll notice a small, bright dot appears on the tinder. Tilt the magnifying glass back and forth to change the dot’s size. This will eventually create enough heat to start a flame.

The magnifying glass was able to focus the dispersed light rays of the sun onto a single spot, creating focused and intense energy that could ignite something.

There is beauty in simplicity. As Nancy Duarte states in her book Slide:ology: ‘Keep it simple. Save the decorations for the holidays.’ The extras actually TAKE AWAY meaning because they become a distraction.

I believe that this design concept can be applied in many contexts: meetings, content development, communicating a project to the team at-large, your day/week/month/year/life, and the list goes on.

What are the 3-5 main points your audience needs to know in order to get the joke?

This is why I always start with an outline. I make sure I get buy-in from all stakeholders on the outline before proceeding to make my art (I call ‘art’ what what others call a ‘deck,’ ‘brochure,’ or ‘dossier’).

How do you ensure that your craft remains focused?

What Business Are We Really In?

What Business Are We Really In?

Today, Fast Company published an article that absolutely blew my mind. Comunidad Partners, a real estate investment firm that buys apartment communities, renovates them, and manages them, offers its tenants free telehealth services.

Comunidad Partners and its strategic partner, Veritas, has partnered with a Fortune 500 health care provider (they won’t reveal who) for a telehealth contract because they believe that people don’t have to rely on a job to receive health care services. A real estate firm has partnered with a health care provider that otherwise engages with employers only.

At the core of Comunidad Partners is its mission of delivering enhanced multifamily living by providing more than just a home but a LIFESTYLE.

When I read about this, I was reminded of Chipotle who recently launched a makeup collection inspired by ingredients like guacamole and salsa.

We fall in love with what we think we do, instead of what the market wants us to do. Book publishers aren’t in the paper business, any more than Penn Central was in the train business.

What business are we really in? What business does the market want us to be in?

Remember to Get That Marketing Myopia Checked Out​

Remember to Get That Marketing Myopia Checked Out​

Market access brainstorm sessions typically gyrate around strategic objectives such as:

  • “Our goal is to achieve parity”
  • “The strategic objective for this year is to defend access”

This is the fatal trap of marketing myopia. Market access teams often treat their asset as their own child and customers’ needs as a stepchild. This backfires on the business as the stepchild always turns out to be the Cinderella of the story.

To put it a different way, Harvard Business School Professor Theodore Levitt said “people don’t want to buy a quarter-inch drill. They want a quarter-inch hole!”

If you’re looking to influence payers’ and PBMs’ utilization management strategies, understand why it’s important for THEM. Hint: the cop-out answer would be “they need to save money.”

Today, Harvard Business Review published an interesting article on Profit Segmentation. A sophisticated payer or PBM would categorize its beneficiaries into 3 buckets: Profit Peaks, Profit Drains, and Profit Deserts. Profit Peaks are the high-profit customers (typically about 20% of the customers that generate 150% of their profits). Profit Drains are high-revenue, low-profit/loss customers (typically about 30% of the customers that erode about 50% of these profits). Finally, Profit Deserts are the low-revenue, low-profit customers that produce minimal profit but consume about 50% of the company’s resources.

Benefit designs can be effective tools for payers to solve the problem for Profit Drains. Most of the Profit Drains’ problems are fixable, but they require teams that are expert at changing the cost to serve by managing the relationship with these beneficiaries. Fortunately, in most cases, the beneficiaries receive a parallel reduction in their own cost.

For example, if a patient on a statin visits a clinic for muscle pain, it’s just as costly for him as it is for the payer. Therefore, implementing the right order pattern (i.e. benefit design) is a win-win that often converts Profit Drain customers to Profit Peaks.

What would a reasonable change-in-order pattern look like for this patient? If you were responsible for the payer strategy for a statin competitor, how would you encourage payers and PBMs to convert the target population from Profit Drains to Profit Peaks?

Deloitte pointed out that 70% of launches fail by missing expectations at launch. Could marketing myopia be the culprit?

In the famous words of Seth Godin, “when you shine a light, both of you can see better.”

We Get a Chance to Begin

We Get a Chance to Begin

Today was my Commencement from Seth Godin’s altMBA workshop. I started it 4 weeks ago in the spirit of professional development. To put it lightly, this workshop transcended professional development and into personal metamorphosis.

In short, the altMBA program is a 4-week workshop that promises the experience of a 2-year MBA program. There are no tests and no lectures. It’s one of those things where you get what you put into it—and it requires tremendous amount of emotional labor.

My biggest revelation from this experience has been that I had, in a way, put a snuffer on my spark by keeping my enthusiasm and passion from my colleagues. For me, passion and purpose for my work comes from spirituality—which I had somehow compartmentalized out of my professional engagements. What I have come to truly understand now is what Einstein stated in 1940: ‘Science without religion is lame.’

Now for a personal story: 3Q2020 was the most successful quarter yet for my consulting business. For 2 months (October and November), I worked 70-80 hours/week, with most work happening after 9pm. Thanks to the pandemic, both of my little ones were at home, so I took care of them during the daytime so that my husband could attend his meetings during business hours. I didn’t know when the schools would re-open or when the work would die down (basically, there was no end in sight). Although I was tired throughout these 2 months, I was stress-free, happy, and left everyone around me delighted: my clients, kids, husband, and myself. What kept me going during this trying time? After all, there is no amount of money you could’ve paid me to create slides on p-values at 2am when everyone else is sound asleep—day after day. To willfully take up struggles beyond all reason requires a higher purpose.

For me, I take my career AS seriously as family and spirituality. The reason is: WHAT I HAVE IS GOD’S GIFT TO ME; WHAT I DO WITH IT IS MY GIFT TO GOD.

The funny thing is…none of this was taught in the altMBA. What it did provide, however, was the space to experiment with my baseline ideas and a supportive network to tell me like it was.

Seth Godin himself showed up at the Commencement to share some insightful thoughts:

  • Change can be done to us or by us. If it’s done by us, then we get to do the work that we’re proud of.
  • Given the injustice, illness, and trauma in our society, we can think our way out of this by WORKING our way out of this.
  • Commencement is not the end, but it’s actually the beginning. Go forward because you can’t step in the same river twice. Now what do we do with it? We get a chance to begin.
  • Go make a ruckus everybody. The work matters.

I would love to hear from you! What keeps you going during trying times in your career? What give you the spark?

Most Outpatient Practices Have Adapted to The New Normal—But Not Pediatrics

Most Outpatient Practices Have Adapted to The New Normal—But Not Pediatrics

Data from The Commonwealth Fund offers a glimmer of hope as it suggests outpatient care has finally rebounded during the pandemic. As a matter of fact, weekly visits to certain specialists, such as rheumatologists and oncologists, exceeded the pre-pandemic baseline.

Pediatrics seem to be the exception to this—by far. In December 2020, there were 24% fewer pediatric visits (whether telehealth or in-person) compared to December 2019, making it the worst-hit outpatient specialty right now.

The American Academy of Pediatrics is specifically trying to push for more wellness visits.

Why are parents foregoing wellness visits?

I’m interested to know the top 3 reasons why kids aren’t coming in for visits. I’m eagerly waiting to hear back from the researchers of Commonwealth Fund study with the answer.

In the meantime, here are possible reasons:

  • The Institute for Child Success suggests that this declining trend may be due to the overall trend of slow increase in Medicaid patients returning for doctor visits. According to Kaiser Family Foundation, 37.5% of pediatric population was covered by Medicaid in 2019. I imagine that this number is much larger right now. 
  • The Institute for Child Success also points out that there has been a rise in child abuse/trauma during the pandemic.
  • Record number of mothers are leaving the workforce due to burnout.
  • The Primary Care Collaborative suggests that practices that weren’t able to weather the pandemic were shut down.

At the professional level, it’s hard for market access strategists to act on this problem without knowing its largest contributors.

At a human level, however, there is something each of us can do. There’s no question that this pandemic has been hard on all of us. We all could benefit from seeing others and being seen. It’s called Sawubona.

Try to catch someone doing something right–then call them out on it. Do this 3 times everyday for the next 1 month. Notice what happens to your conversations. Notice what happens to you.

Whereas blaming undoes us, the posture of good-finding nourishes us. Try it.

Who Is This Really For?

Who Is This Really For?

On the same day, both Harvard Business Review and Adam Fein exposed the reality of consolidation within the health care system.

Harvard Business Review predicts that the pandemic will speed up this process. “Given the financial difficulty that many providers have suffered during the pandemic, this trend is likely to continue, reducing competition and increasing prices.”

It seems like the big players are riding the wave (for now, at least).

What I’m wondering is: is this the ultimate truth (big guys get to have all the fun), or is this the perfect opportunity for a new guy (not necessarily little—just new) to creep in and make it reign?

Scott Galloway points out that our health care industry is the industry with the lowest net promoter score (basically, it’s a broken system—as if we needed someone to tell us this). Therefore, the health care industry is ripe for incumbents to be replaced by newcomers.

Generally speaking, smaller companies are more nimble than larger companies. Will the sheer size of a large conglomeration inhibit itself to react/adjust to the borderline-prophetic Great Dispersion as suggested by Scott Galloway? This could very well be the perfect opportunity for a newcomer who wants to eat the pie (not just a slice…but all of it).

To put all of this in a different way, here are 2 questions: (1) Who is this [the vertical and horizontal integrations] for? (2) Who will this be for? Hint: many people have the answer to the first question; the second question cannot be Googled.

To put all of this in a 3rd way: Seth Godin says, ’empathy is at the heart of design.’

Resilience Through A Payment System

Resilience Through A Payment System

Resilience. It’s an under-appreciated word. It’s one of those things that we miss, after we lose something—when it’s too late—when there’s kenopsia.

‘Resilience’ is the word Health Care Payment Learning & Action Network (HCPLAN) uses to describe the promise of alternative payment models (APMs).

To be honest, I never thought of APNs under the light of resilience until HCPLAN’s presentation. They pointed that fee-for-service (FFS)-only providers suffered throughout the pandemic (sometimes fatally) because of the lost revenue due patients not showing up. In contrast, providers that were part of a pre-paid system (APMs) had predictable income so could adopt innovative practices (i.e. greater use of telehealth before the FFS model caught up to let them know that they would get paid for such virtual services). Members of APMs had more freedom to experiment with offerings within the realm of value-based care compared to FFS models.

HCPLAN creates a lofty vision that a resilient payment system can encourage care for the whole person, address social risk factors, and rewards providers for keeping patients healthy.

Can a revamped payment system really usher such a utopian health care system? Or is this overly zealous promise? What are the key 20% elements of the alternative payment model that could make provider organizations 80% more resilient? 

If none of these questions resonate with you, have you ever drawn the connection between APMs and resilience?

Catch the Raindrops Before They Become Hurricanes

Health care is in for flipping its thinking from defensive to offensive, according to Scott Galloway. He cites CDC data suggesting that 90% of health care spending is linked to chronic and mental health conditions. A widely cited Health Affairs article suggests that only 8% of the population takes advantage of preventative care. ‘Instead of detecting diseases when they’re raindrops, we wait until they become hurricanes that flood and overrun the health care system.’

Let’s not point fingers, because we are all to blame at some level (patients, providers, payers, manufacturers, me—all of us).

It’s hard to let go of our old ways, but sometimes that’s the only choice. The more something doesn’t work, the more we want to hold on to the fantasy that it does.

Flipping our thinking from defensive to offensive, by catching diseases in their early stages, American health care can be more efficient and effective.

I love the way Rohan Rajiv states, ‘walking a mile in another person’s shoes is powerful. Perspective makes us humans.’

What can we let go? What can we pick up?

What can we do to help switch from a defensive to offensive strategy?

ICER’s Influence Is Expanding. Now What?

When it comes to US market access, it is common to solicit input from a variety of payer types in order to benchmark an asset’s clinical evidence against payer demands and determine optimal product positioning. However, the Institute for Clinical and Economic Review (ICER) has been making frequent headlines over the past couple of years, raising the question of its degree of influence on market access.

Founded in 2006, ICER calls itself “the nation’s independent watchdog on drug pricing.” The description itself does not settle well with critics of ICER. Craig Garthwaite, a well-published thought leader on the relationship between drug prices and innovation, was interviewed last month by The Incidental Economist. In the interview, Garthwaite noted that “lowering drug spending” is the wrong goal as it can be detrimental to innovation of new medicine. Instead, “The goal of high-value spending is a good goal. With all health care spending, the idea is not that we want to lower spending, the idea is that we want value for money. Even the idea that 18% is ‘too much of GDP to spend on health care’ is a misnomer. The idea is that we want to get the best value we can.” He went on to express, “I don’t believe ICER is as independently beneficial as other people might. I think it has a particular point of view. And I have concerns about an organization that was started with the idea of decreasing costs that says it’s going to come up with an independent view of the value of a product.”

A key function of ICER is to publish reports evaluating whether a drug’s price aligns with the value it offers to patients. Through clinical and economic evidence assessment, ICER researchers arrive at a “value-based price benchmark” for each drug (i.e. a target price range that would achieve incremental cost-effectiveness ratios between $100,000 and $150,000 per QALY gained). Prior to finalization of these reports, ICER solicits feedback and additional evidence from manufacturers, payers, providers, and patients to guide any final revisions. According to Advisory Board, only a third of ICER’s reports have found drugs to be cost effective and fairly priced.

Considering ICER’s bias against drug prices, it makes one concerned of the extent of influence of ICER’s recommendations on payers and reimbursement policies.

ICER’s growing influence has been confirmed by small surveys of payers conducted by independent organizations. A recent survey conducted by ICON in July 2019 and published in November 2019 captured responses from total of 31 respondents from PBMs, MCOs, and IDNs (mostly pharmacy and medical directors). According to the publication, 23% of respondents were extremely familiar with ICER reports, processes, and assessments (up from 18% in the 2018 survey). Forty-two percent had referred to ICER assessments to inform the design of an outcomes-based contract (a sharp increase from 18% just the year before). Other more common utilizations of ICER reports were to provide references for a literature review as part of the drug information/review process (61%), to inform choice of a preferred product(s) within a therapeutic class (58%), to inform prior authorization/step edit criteria (58%), and to use as a negotiation point for rebate/pricing discussions (55%). The publication noted that “While most payers find ICER’s cost-effectiveness useful, they noted that they have not made a ‘hard line’ to set a threshold where coverage will be cut off. Payers leverage ICER reports in the initial assessment phase, and if the drug falls within the cost-effectiveness threshold, payers usually will not take additional steps or add other conditions in determining coverage.”

With the growing influence of ICER, manufacturers have been taking ICER assessments seriously and even participating in the review processes in various ways.

On the conforming end of the spectrum, some manufacturers have provided relevant unpublished data to ICER for analysis and accepted ICER’s value-based benchmark price at launch, as did Sanofi-Regeneron in 2017 with dupilumab.

At the opposite end of the spectrum, manufacturers have generated the required clinical evidence in order to flip ICER’s decision in their favor. In a rare move, ICER reversed its decision on the value of 2 new migraine drugs in February 2020. According to ICER’s Chief Medical Officer, David Rind, “Following the publication of the previous iteration of our report, we worked closely with Allergan to identify high-quality evidence demonstrating additional clinical benefits for ubrogepant beyond the 2-hour time point required by the FDA for the clinical trials. This additional benefit, which likely also applies to rimegepant, supports a near doubling of ICER’s health-benefit price benchmark for these two treatments.”

With conformity on one end and conversion on the other, there are many other ways in between to engage with ICER. Evidera offers suggestions that sound much like the way manufacturers traditionally engage with payers. For example, manufacturers can offer relevant primary and secondary literature which feeds key assumptions for ICER’s economic models. They can also anticipate ICER’s decision and plan for ways of engagement by developing early cost-effectiveness models in-house. Finally, the insights gathered from payers, clinical experts, and patient focus groups can be used to develop approaches to better align product value stories and prepare for pricing negotiations.

Manufacturers should not feel like ICER is cornering them into unfairly reducing prices of their assets. An organization still in its adolescence, ICER is receptive to cross-industry feedback and criticism. It is willing to evolve, as is evidenced by the 2020 Value Assessment Framework which incorporates real-world evidence, creates processes for re-evaluating evidence, and develops a new methodology to evaluate transformative (likely high-cost), curative therapies.

Far from perfect, one of the many flaws that remain to be fixed is that its value-based price benchmarks are determined for patient populations at-large rather than specific subpopulations. The Alliance for Aging Research argues that such an approach discriminates against older adults, people with disabilities, and veterans as they would be deemed ‘too expensive’ to receive care.

As ICER’s role in reimbursement policy is expected to expand, the organization should be viewed as a partner rather than a contender which is both molding and being molded by manufacturers.

It’s time to make big strides and turn heads; let’s go.

Outpatient Oncology Groups Attracting Private Equity Investment

When it comes to buying medical practices, hospitals and health systems aren’t the only ones writing checks. According to a JAMA article published earlier this week, the number of private equity firms looking to purchase practices has continued to increase.

Private equity firms are short-term owners of the physician practice groups. They pool money from investors and use it to buy physician practices, create value beyond the purchase price, then sell off the combined portfolio company and return the profits to the investors. Investors are looking to get their money back usually in 3-5 years. They typically get three to five times return on investment over that time. Ultimately these private equities sell the consolidated physician groups to larger buyers such as hospitals, health systems, and payers.

Medical Economics reported that according to the Medical Group Management Association (MGMA), there were $15 billion in deals in 2017, $22.3 billion in 2018 and well over $60 billion as of October 2019. Halee Fischer-Wright, MD, president and CEO of MGMA had noted that “I don’t see it slowing down….[In 2018], there were 200 private equity deals closed, and as we entered October [2019], we [were] looking at about 250 to 300 deals [in 2019].” This first wave of private equity investment has already hit specialties like orthopedics, dermatology, urology, anesthesiology, and gastroenterology, where profits are highest. A number of medical groups, particularly in dermatology and ophthalmology, are already on their second private equity owner, following a “liquidity event.”

Advocates say that private equity partners can help physician groups achieve an economies of scale in order to develop market leverage. Targeted ‘platform’ practices are bought with the plan to expand the foundation into a broader network which spans across the region and perhaps even nationally. The larger network would share management, billing procedures, staffing, credentialing, accounting, and other services. The economies of scale would also be useful for purchasing. For example, private equity-backed groups have more clout to negotiate better deals with payers (i.e. risk-based contracts). They can also invest in EHR upgrades and other technologies in order to compete more effectively in the modern health care of 2020.

There are many different models of these private equity owned physician groups, depending on the deal that is struck between the practice and private equity firm. In most cases, the equity firms focus on the business side of medicine and leave the clinical decisions to the doctors.

As investors have crowded sub-specialties such as dermatology and gastroenterology, they’re drifting into low-competition environments such as outpatient oncology that also promise lucrative gains.

Private equity partners can help oncology groups ready for new value-based payment models. Unlike heart failure and diabetes, the training wheels are not yet coming off of oncology when it comes to value based models. Many, many challenges remain in oncology in the move from value-based theory to practice. For example, the fragmented nature of oncology care has resulted in lack of data transparency in many cases, hindering participation in these value based models. VMG Health believes that roll-up and consolidation strategies in oncology will likely increase the use of technology and data management as well as reporting and tracking of Key Performance Indicators (KPIs).

Private equity partners can also help oncology groups become one-stop shops for all needed services as they can enable ownership of valuable practice assets such as ancillary services. For example, I wouldn’t be surprised if these practices build capabilities for in-house lab testing. According to the 2019 Genentech Oncology Trend Report, 38% of OPMs plan to conduct majority of their next generation sequencing (NGS) testing in-house by 2021 (up from 16% in 2018) in order to bring down cost and speed up the turn-around time for test results). NGS is of particular interest to oncology practices considering there are already over 100 FDA-approved targeted therapies in oncology and they remain the focus of much anticancer drug development.

Overall, whether oncologists belong to a larger entity (i.e. IDN) or are part of a private equity owned physician group, there is no mistake of the shift from the traditional “brute force” approach of extensive product promotion and individual physician engagement to a value-driven approach that yields financial return and improved quality.

Value propositions and messages must align with the positioning of these private equity owned oncology groups. Successful market access teams embrace an outside-in approach. They understand what constitutes value in the eyes of these customers’ external stakeholders (i.e. patients and payers) and then work inward to understand how this translates into value requirements of key internal stakeholders such as P&T decision makers and clinical influencers. This helps to build trust and achieve the common goal of helping patients.

Additionally, an opportunity for business-to-business relationships is something to consider. For example, manufacturers like Amgen are making a place for themselves at table through value-based partnerships.

Our healthcare system is continuing to evolve along with the changing technology and need for more accessible care. That’s why it’s important, as it is interesting, to keep up with the trends.

It’s time to make big strides and turn heads–let’s go.

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