Remember that time when you came out of a medical/legal review as glazed over as a donut?

When a medical/legal review comment flies in the face of what YOU believe it should be, ask yourself: “why is he right?”

Before throwing solutions at the wall in hopes that something will stick, understand what’s really at the root of his concern. Listen for clues in his response. It may not what you had imagined AT ALL.

Empathy eats strategy for breakfast.