Choosing Realities

‘They’re one of them’ or ‘They’re one of us.’

Changing how we see them changes our reality.

Priceless

Creativity

Critical thinking

Sense of Wonder

Curiosity

Resilience

Persistence

Endurance

Reliability

Motivation

Spontaneity

Humor

Enthusiasm

Civic-mindedness

Self-awareness

Self-discipline

Empathy

Leadership

Compassion

Courage

Sense of Beauty

Resourcefulness

Humility

If we could bill for these things, our payers would’ve figured it out by now.

These values are invaluable.

Is It True…

Nurses, doctors, and pharmacists—(almost) any professionals who are doing the work—say their CEOs and those pharma reps are clueless.

Data leads you to the story, but it still hasn’t been able to substitute human interaction. Get the real story. They’ll tell you.

Flying Geese

We don’t give favors. As a matter of fact, it’s against the law.

We cooperate. Like flying geese. They rotate roles, encourage the leader, and empower others to lead.

So we all get there.

Celebrate Everyday

Good finding is nourishing for both us and them, whereas condemnation undoes us.

Every day is Valentine’s Day.

X O X O

Now What?

‘If you fail to plan, you are planning to fail!’ -Benjamin Franklin

Allowing free fall is a vote for our work’s demise.

Hit, Not Miss

We provide service based on what we agree to know about our customers. Did we validate this or is the $15m strategy based on assumptions contemplated in a sterile environment?

What are they talking about?

If you can’t talk to them, at least care to look them up. Google to find their opinions on blogs, social media groups, patient organizations, and news outlets.

The Universe Is Generous

Crisis is a terrible thing to waste.

It pulls back the cover so we can see all the fault lines that were already there. “Because the work we cherish has no monetary ‘value’ in the current business system, our self-esteem decreases, in-group arguing prevails, and we start measuring ourselves using the language of the dominant group: turn-around time, length of stay, and hours of care per patient day,” she wrote. “This is why staffing ratios are the wrong fight. It’s still about control.” -Kathleen Bartholomew on nurse.org.

Fail Fast To Succeed Faster

Those who keep practicing until they get it…get there. How can they not?

“I’ve failed over and over and over again in my life. And that is why I succeed.” -Michael Jordan

Practice, practice, practice. Everyday we get to.

Seeing His Humanity

We know technology brings prosperity. The bigger question is will it bring progress? What does progress in health care look like?

It’s worth taking a page from Toyota’s book: ‘We build people before we build cars.’