It’s Important

The idea of a drug coming in and changing the game completely — that’s difficult to do, and most of the time it doesn’t.

COVID-19 vaccines are a rare exception. They were meant to release us from the pandemic. Thankfully they did. It’s because in addition to working, they were accessible.

The right technology works…only if it reaches its destination.

This is the only job of market access. Next to approval of the drug itself, market access is the next most important milestone. How can it not be?

Maintenance

What was once new and grabbed attention will one day require attention.

Maintain it. Because you get to.

When In the Dip

The dip is ominous to anyone except those who expect it.

“There you are…I’ve been waiting for you.”

The discomfort is real. Rather than retreating, it is wise to embrace it and charge forward. Hit harder than you’ve ever hit before.

A New Way of Doing Things

Until the 20th century, monarchies were the most popular form of government.

Until the 21^st century, health care was perverse in treating patients like ATMs.

Patients don’t exist for health care’s utilization or exploitation. They are a blessing to us. To be human is to be grateful and to recognize their generosity.

What does the new business model look like anyways?

Human

There is harmony throughout the universe in everything except human relationships. Perhaps this is health care’s next frontier. Simple is often just as effective as complex.

Seek the thrill from being in the presence of another human being. You can accomplish far more working with others than working against them. We all sit on the same side of the table anyways.

Reason to Fight

Change creates confusion. Tossing yesterday’s playbook leaves us with nothing.

In times of confusion, we’d rather sit on the sidelines rather than dare play out there.

It’s easier to consume than to create. Until we relocate our center of gravity.

The more changeless our core, the easier it is to confront change.

Continuity

Continuity of care is fundamental to high-quality care.

In its absence, fragmented care results in more ED visits, hospitalizations, and deaths. Especially among those who are already at a greater risk.

Continuity, like unity and generosity, is a human invention.

It doesn’t just happen; you have to make it happen despite what may happen: renegotiations, practice closures, provider turnovers, changes in insurance, new models of ambulatory care (retail clinics, commercial e-visit websites, smartphone apps, freestanding urgent care centers), and the inability of a provider to administer certain drugs.

Seeing Them

The only way to engage with someone is to begin where they are, to see what they see, to gain enrollment in a conversation that leads to forward motion.

“You can’t be angry and curious at the same time.” -Cat Hoke

Have a Dream

Strong leaders have a powerful vision for the future.

MLK Jr. didn’t wish for it…he dreamt about it.

“I slept and dreamed that life was a beauty. I awoke and found that life was a duty.” -Ellen Cooper

What is your dream for American health care?

Above Average

We are the average of the five people we spend the most time with. -Jim Rohn