Generous

Who would miss you if you were gone?

Give

Each of us has a responsibility to give, not just take.

What do they need that you have?

Attention, hope, insight, connections, direction?

Give your all and feel as if it costs you nothing.

Move Them with Stories

If you want your customers to remember why they love making population decisions, you’ll need to use stories.

Don’t Be Afraid

 “I have a fever” is more accurate than “I am a fever.”

 “I have a sore leg” is more accurate than “I am a sore leg.”

 “I have a fear” is also more is more accurate than “I am afraid.”

We all have the power to do something about our situation.

Leave a Trail

Marketers, by definition, are not lemmings but trailblazers.

We don’t seek a path but leave a trail.

Nourishing Fertile Grounds

Groupthink is the soil that marketing grows in.

That’s why hyper-fact-based communication flies in the face of perception-centered, intuitive organisms.

What you need are stories, emotions, and ideas that spread.

Switch On

There’s no switch to turn off darkness.

But we do have switches to turn on lights.

When you turn on the light, both you and I can see better.

Bright the Light

Stars shine brightest in the darkest night.

And your light is brighter than a thousand suns. It’s infinite.

Then what do you have to fear?

Care

Tattoo on your forehead with invisible ink: ‘We have an unfair advantage: we care more.’

This is what customers should read at every engagement—both personal and nonpersonal.

More than any other skill or attitude, this is what keeps them coming back.

Crystal Clear

Our customers won’t listen to you carefully enough to figure out what you mean.

Their worlds are too noisy and cluttered to stop what they’re doing and listen carefully.

Your communication should be crystal clear so they don’t have to listen so hard.