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Market Access Strategic Execution Consultant

Site of Care Strategies

Collaborations Among Stakeholders

Collaborations Among Stakeholders

How can us market access professionals (strategists, writers, editors, and everyone else) possibly do our work if we’re not curious enough to seek out our customers’ voice?

In market access, we often treat our asset as our own child and customers’ needs as a stepchild. This backfires on the business as the stepchild always turns out to be the Cinderella of the story.

Isn’t the goal of manufacturers, payers, and providers ultimately the same? To keep patients healthy enough so they stay out of the health care system? It’s just that the market demands each stakeholder to address this call in a different way.

AMCP’s Partnership Forum is a platform where these stakeholders collaborate on tactics and strategies to drive efficiencies and outcomes.

Tapestry Networks is another platform that brings together such stakeholders.

I wonder if there are other such collaborative platforms out there.

Today is the First Day of Your Product’s Life Cycle

Today is the First Day of Your Product's Life Cycle

What a phenomenal shape the circle is.

Where does it begin? Now, where does it end.

Is it possible that the circle could’ve started at any another point?

Yesterday ended last night. Today is the first day of the rest of your product’s life.

70% of launches fail. There’s evidence to suggest that the first year sets the trajectory for the rest of the product’s life cycle.

Cycle = circle.

Even if your drug has already launched, do you get another chance to begin?

How you got here is not how you will get there. 

The asset inventory is what it is. It takes months-years to generate new evidence. What will you do in the meantime? Your product already has what it needs to penetrate the market in a way that no other product can–if you allow it.

Take a page from Zig Ziglar’s playbook: If you give them enough of what they want, they will give you everything you want.

Your Customers Should Feel Heard

Your Customers Should Feel Heard

Everyone has a problem.

Believing that your customers have no problems is just as true as believing that everyone posting smiling photos on Instagram has no problems.

What’s the problem of your customers? What keeps them up at night? What makes it dreadful for them to come back to work the next day? Why are they right to think this way?

The sequel to this would be: How can you show up to delight them? But let’s not get ahead of ourselves. 

Customers feeling like they’re heard is in itself a TREMENDOUS stride forward.

Nurture trust. Nurture relationship.

If your neighbor knocked at your door with freshly baked cherry pie, would you accept it? What if a stranger did the same thing: would you accept it?

The Market Is Beginning To Side-Step Payers

The Market Is Beginning to Side-Step Payers

Adam Fein published an interesting article today about how GoodRx’s discount card business is allowing PBMs to side-step managed care organizations, avoiding having to pay pass through payments.

In short, consumers can use discount cards, such as GoodRx, to save money on prescription drugs at the pharmacy. When they use GoodRx, they’re benefitting from a PBM’s network rate that they’re not even paying premium for. PBMs whose network rates are utilized through GoodRx are not obligated to pass through the manufacturer rebates to plan sponsors and can keep that money for themselves. It is important to note that 70% of GoodRx’s consumers already have commercial or Medicare Part D insurance, which they’re deciding not to use because GoodRx will save them more money.

Is the value of managed care organizations being questioned?

Reading this reminded me of something that I had read earlier this month by Fast Company. Providers (just like patients in the GoodRx example above) are finding ways to side-step insurers. Concierge practices promise more provider-patient time and more comprehensive health care for an annual membership fee in ADDITION to health insurance. Direct primary care goes a step beyond that by requiring monthly fees and with NO regard to insurance coverage.

Is the value of managed care organizations being questioned?

This is just the beginning. Managed care organizations cannot be completely done away with just yet. Just like colleges and universities can’t be done away with—yet. But changes are happening.

A rip has been made and the seam is ready to be opened.

I’m not rooting for or slamming any single party. I am, however, rooting for whoever is actually in the business of benefiting patients. And there ARE gems among manufacturers, payers, and providers who are honestly showing up for patients.

What’s important is: How will I benefit patients with [[heart failure]] today? What did I do this week to give patients with [[Medicaid coverage]] hope? Why did God give me this position? By the way, those who don’t ask why they have this will have no right to ask why it was taken away.

I need to ask myself these questions, as do you. Irrespective of your level in the food chain.

Most Outpatient Practices Have Adapted to The New Normal—But Not Pediatrics

Most Outpatient Practices Have Adapted to The New Normal—But Not Pediatrics

Data from The Commonwealth Fund offers a glimmer of hope as it suggests outpatient care has finally rebounded during the pandemic. As a matter of fact, weekly visits to certain specialists, such as rheumatologists and oncologists, exceeded the pre-pandemic baseline.

Pediatrics seem to be the exception to this—by far. In December 2020, there were 24% fewer pediatric visits (whether telehealth or in-person) compared to December 2019, making it the worst-hit outpatient specialty right now.

The American Academy of Pediatrics is specifically trying to push for more wellness visits.

Why are parents foregoing wellness visits?

I’m interested to know the top 3 reasons why kids aren’t coming in for visits. I’m eagerly waiting to hear back from the researchers of Commonwealth Fund study with the answer.

In the meantime, here are possible reasons:

  • The Institute for Child Success suggests that this declining trend may be due to the overall trend of slow increase in Medicaid patients returning for doctor visits. According to Kaiser Family Foundation, 37.5% of pediatric population was covered by Medicaid in 2019. I imagine that this number is much larger right now. 
  • The Institute for Child Success also points out that there has been a rise in child abuse/trauma during the pandemic.
  • Record number of mothers are leaving the workforce due to burnout.
  • The Primary Care Collaborative suggests that practices that weren’t able to weather the pandemic were shut down.

At the professional level, it’s hard for market access strategists to act on this problem without knowing its largest contributors.

At a human level, however, there is something each of us can do. There’s no question that this pandemic has been hard on all of us. We all could benefit from seeing others and being seen. It’s called Sawubona.

Try to catch someone doing something right–then call them out on it. Do this 3 times everyday for the next 1 month. Notice what happens to your conversations. Notice what happens to you.

Whereas blaming undoes us, the posture of good-finding nourishes us. Try it.

Outpatient Oncology Groups Attracting Private Equity Investment

When it comes to buying medical practices, hospitals and health systems aren’t the only ones writing checks. According to a JAMA article published earlier this week, the number of private equity firms looking to purchase practices has continued to increase.

Private equity firms are short-term owners of the physician practice groups. They pool money from investors and use it to buy physician practices, create value beyond the purchase price, then sell off the combined portfolio company and return the profits to the investors. Investors are looking to get their money back usually in 3-5 years. They typically get three to five times return on investment over that time. Ultimately these private equities sell the consolidated physician groups to larger buyers such as hospitals, health systems, and payers.

Medical Economics reported that according to the Medical Group Management Association (MGMA), there were $15 billion in deals in 2017, $22.3 billion in 2018 and well over $60 billion as of October 2019. Halee Fischer-Wright, MD, president and CEO of MGMA had noted that “I don’t see it slowing down….[In 2018], there were 200 private equity deals closed, and as we entered October [2019], we [were] looking at about 250 to 300 deals [in 2019].” This first wave of private equity investment has already hit specialties like orthopedics, dermatology, urology, anesthesiology, and gastroenterology, where profits are highest. A number of medical groups, particularly in dermatology and ophthalmology, are already on their second private equity owner, following a “liquidity event.”

Advocates say that private equity partners can help physician groups achieve an economies of scale in order to develop market leverage. Targeted ‘platform’ practices are bought with the plan to expand the foundation into a broader network which spans across the region and perhaps even nationally. The larger network would share management, billing procedures, staffing, credentialing, accounting, and other services. The economies of scale would also be useful for purchasing. For example, private equity-backed groups have more clout to negotiate better deals with payers (i.e. risk-based contracts). They can also invest in EHR upgrades and other technologies in order to compete more effectively in the modern health care of 2020.

There are many different models of these private equity owned physician groups, depending on the deal that is struck between the practice and private equity firm. In most cases, the equity firms focus on the business side of medicine and leave the clinical decisions to the doctors.

As investors have crowded sub-specialties such as dermatology and gastroenterology, they’re drifting into low-competition environments such as outpatient oncology that also promise lucrative gains.

Private equity partners can help oncology groups ready for new value-based payment models. Unlike heart failure and diabetes, the training wheels are not yet coming off of oncology when it comes to value based models. Many, many challenges remain in oncology in the move from value-based theory to practice. For example, the fragmented nature of oncology care has resulted in lack of data transparency in many cases, hindering participation in these value based models. VMG Health believes that roll-up and consolidation strategies in oncology will likely increase the use of technology and data management as well as reporting and tracking of Key Performance Indicators (KPIs).

Private equity partners can also help oncology groups become one-stop shops for all needed services as they can enable ownership of valuable practice assets such as ancillary services. For example, I wouldn’t be surprised if these practices build capabilities for in-house lab testing. According to the 2019 Genentech Oncology Trend Report, 38% of OPMs plan to conduct majority of their next generation sequencing (NGS) testing in-house by 2021 (up from 16% in 2018) in order to bring down cost and speed up the turn-around time for test results). NGS is of particular interest to oncology practices considering there are already over 100 FDA-approved targeted therapies in oncology and they remain the focus of much anticancer drug development.

Overall, whether oncologists belong to a larger entity (i.e. IDN) or are part of a private equity owned physician group, there is no mistake of the shift from the traditional “brute force” approach of extensive product promotion and individual physician engagement to a value-driven approach that yields financial return and improved quality.

Value propositions and messages must align with the positioning of these private equity owned oncology groups. Successful market access teams embrace an outside-in approach. They understand what constitutes value in the eyes of these customers’ external stakeholders (i.e. patients and payers) and then work inward to understand how this translates into value requirements of key internal stakeholders such as P&T decision makers and clinical influencers. This helps to build trust and achieve the common goal of helping patients.

Additionally, an opportunity for business-to-business relationships is something to consider. For example, manufacturers like Amgen are making a place for themselves at table through value-based partnerships.

Our healthcare system is continuing to evolve along with the changing technology and need for more accessible care. That’s why it’s important, as it is interesting, to keep up with the trends.

It’s time to make big strides and turn heads–let’s go.

Chronic low back pain: employers with onsite or near-site clinics can become a gold mine for market access​

Opioids are currently considered the most effective pharmacologic options for the treatment of chronic low back pain. Although effective, opioids can be just as dangerous because of the risk of opioid addiction, which can be devastating for individuals and their families.

At least 3 innovating manufacturers are heeding this call and are soon to launch treatments for chronic low back pain without the risking addiction (lucky for patients and providers because they will have options–though this competition will pose an up-hill access and commercialization battle for the manufacturers). A top barrier for the manufacturers will be optimum formulary placement. The first entrant might enjoy the perks of being first-to-market as did Gilead in 2014 with hepatitis C , but not for long. Entrance of the other competitors for chronic low back pain will be justification for payers to demand rebates and rebate walls.

Of course, standing your ground with the right value story will certainly help you gain traction–but  have you considered all potential audiences for your value story (for example, employers with onsite or near-site clinics)?

According to PwC’s most recent Medical Cost Trend report, employers are fed up with the high health care costs and are taking matters into their own hands as they are now taking bold new steps in their efforts to contain costs. For example, they themselves are negotiating contract prices, setting up their own provider networks, and in some cases, building parallel health systems to take care of their employees at more manageable costs.

The most recent survey report from Mercer and the National Association of Worksite Health Centers suggests that general medical clinics are offered by 33% of organizations with 5,000 or more employees (up from 24% in 2012 and just 17% in 2007), and another 11% of employers of this size are considering adding a clinic by the end of this year. Based on consumer experiences with these clinics and the imminent entrance of Haven (comprised of JPMorgan Chase, Amazon and Berkshire Hathaway), it seems logical that such onsite workplace clinics will continue to become more prevalent.

Employers that are self-insured and those with onsite or near-site clinics can be potential gold mines for market access–especially for the small and mid-size biopharmaceutical companies. I believe that buy-in of such employers through effective business-to-business interactions is a great way to increase access to therapies for chronic low back pain.

It’s time to make big strides and turn heads. Ready. Set. Access.

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