Making Today Count
If they care to keep up, our customers know that Amazon Prime and GoodRx Gold are making moves to dethrone the incumbents.
New competitors for them = new customers for us.
Everyday, in countless ways, our competitive position grows either weaker or stronger. We gain strength by delighting our customers, eliminating unnecessary costs, and improving our products and services. We wither if we treat customers with indifference and tolerate bloat. Our daily actions, though imperceptible, have enormous consequences cumulatively.