Churn
A low churn rate means you can continue business as usual, but a high one means time to shake things up. Why do your patients discontinue your drug? Is it really because of safety/efficacy issues? Or could it be due to discontinuity of care?
Payers and providers can renegotiate their contracts mid-year, resulting in network changes. They’re not proud of it, but they do it due to financial pressure. What they don’t realize is that such simplistic across-the-board cuts only achieve marginal savings that often result in higher total systems costs and poorer outcomes.
What if one of your patient is left to find another provider in the middle of his treatment? The No Surprises Act helps with this…kind of.
The doctor-patient relationship cannot be overstated. It is the main factor that influences adherence.
What’s your churn rate?
