Service helps to increase sales.

How can you learn what’s working for your customers and what’s not?

Listen to them and seek out feedback. Do this early and often. This is cheap and doesn’t require additional technology.

Furthermore, create a culture where peers inspire peers, in which each employee acts like a leader, pushing the culture forward. This can be done through cross-functional workshops, recurring meetings, or simply engaging in conversations where we seek out creative solutions to interesting problems.