When something goes wrong, it must be the rookie who screwed up. Even the rookie believes it.

But how the tables turn when the truth surfaces: the rookie wasn’t at fault…it was the expert!

What can happen if experts gracefully accept their mistakes?

What can happen if experts refuse to accept their mistakes?

How would each scenario impact morale of the team and the possibility of a new beginning?

By definition, humans make mistakes (otherwise we would be God). Owning them requires courage and wisdom.